WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your
accident. Just jot it down and bring it in with you when you come in to begin
the repair process, Basin Collision Repair will do the rest.
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WHAT IS A DIRECT REPAIR SHOP?
A direct repair facility is a body shop that works directly with
your insurance company as a preferred shop. Body shops earn the right
to be in preferred shop programs by meeting certain requirements. These
include having certified technicians, using the proper equipment, and
most importantly, having a record of satisfied customers. When you
use a preferred shop, the repair process is streamlined. A preferred
shop actually writes the estimate, orders the parts, and repairs your
vehicle without having to wait for an insurance adjuster. Insurance
companies constantly monitor their preferred shops to ensure quality
repairs.
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ARE YOU OPEN SATURDAY?
No, but we are open 8:00am to 5:30pm Monday - Friday.
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WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE
FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write
the estimate and schedule your vehicle for drop-off a couple of days later.
This enables us to provide quicker turnaround time.
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IF MY VEHICLE'S FRAME IS DAMAGED
IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance
companies threshold amount. Nowadays, most cars are built using unibody (frame
and body as one) construction. We can return your vehicle to its original factory
specifications. If it is determined that the frame section is bent beyond repair,
that section can simply be replaced.
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CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of
highly specialized paints. Basin Collision Repair has
made a major investment in the finest paint system available and constantly
upgrades its technology and equipment to ensure that each vehicle's
paint matches. We take special pride in our ability to match factory
finishes as the final step in the restoration process.
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CAN I GET OTHER SERVICE WORK DONE
ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like
done so that he can make the necessary arrangements.
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CAN I GET A RIDE HOME WHEN I DROP
OFF MY CAR?
Yes, we would be happy to provide this service to you. We want
each customer's visit to be a positive experience and will work diligently
towards that goal.
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HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements.
Insurance companies will only pay for a rental car if you have that
option on your policy. Check your policy and/or call your insurance
company to find out if you have rental coverage and what your specific
limitations are.
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HOW WILL I KNOW WHEN MY CAR
IS DONE?
You will be notified by phone when your vehicle is ready to be picked up. You
can also check this website. You will see a message next to the last picture
of your vehicle telling you that your vehicle is ready to be picked up. Feel
free to call or e-mail your advisor during the repair process if you have questions
or concerns.
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IS THERE A WARRANTY ON THE
REPAIRS TO MY VEHICLE?
Yes. Basin Collision Repair offers a warranty on all repairs
for as long as you own the vehicle.
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DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by
your insurance policy. Insurance companies determine fault by your account
of the accident when you make the claim, and by reviewing the accident report
filed with the police department. If you aren't sure about your deductible,
you can call your agent and he can tell you whether your insurance company
has waived your deductible or whether you will be responsible to pay this
when you pick up your vehicle.
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WHO DO I PAY MY DEDUCTIBLE
TO?
If your deductible is not waived, it will be your responsibility to pay Basin
Collision Repair when you pick up your vehicle. If you aren't sure
about your deductible, you can call your advisor and he can tell you whether
your insurance company has waived your deductible or whether it will be your
responsibility.
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WHAT FORMS OF PAYMENT DO YOU
ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs
to your vehicle is with a major credit card. We accept Visa, Mastercard, & Discover.
Of course, cash and checks are always welcome.
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WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries,
and suspension parts) are commonly subject to betterment charges when they
are replaced during the repair process. These betterment charges are determined
by your insurance company and are pro-rated.
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CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S
· Wash the vehicle by hand with cool water and
a very mild car wash solution using a soft cloth or sponge.
· Always use clean fresh water.
· Wash your vehicle in the shade
DONT'S
· Do not use a commercial
car wash. Stiff brushes or sponges could mar the finish and damage
the surface.
· Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
· Do not drive on gravel roads. Chipping the finish is easily done in the
first 30 days.
· Avoid parking under trees and utility lines which are likely to attract
birds. Bird droppings have a high acid content and will damage a freshly painted
surface. Also, tree sap can mar or spot a freshly painted surface.
· Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield
solvent on the new finish.
· Do not scrape ice or snow from the newly painted surface. Scrapers can
act like a paint scraper on a newly painted finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T
· Do not wax or polish the vehicle. This will allow the finish
to dry and harden completely.
